Refund Policy

Digital Downloads

All Lake Washington Digital products are digital downloads delivered immediately upon purchase. Because you receive the full kit at the moment of purchase, refunds are not available once the files have been accessed.

Please review the asset list and FAQ on each product page before purchasing to confirm the kit fits your situation.

Technical Issues

If you have a technical issue with your download — a file won't open, an asset is missing, or a file is corrupted — contact support within 7 days of purchase and it will be resolved.

Reach us at hello@lakewashingtondigital.com. Include your order email address and a description of the issue. We respond within 2 business days.

Questions Before You Buy

Not sure if a kit is right for your situation? Email us before purchasing at hello@lakewashingtondigital.com and we'll give you a straight answer.